We help clients grow, digitise and optimise their business …
Lifting capability optimises all initiatives and enables more investment in customer services and growth, the primary driver of value creation.
Growth Strategy
- Growth Strategy to prioritise options that will optimise service delivery and value creation.
- Digital enablers and Artificial Intelligence to select and leverage from all the euphoria and noise.
- Capability Planning to prepare the uplift and build confidence across teams.
Commercial Effectiveness
- Go To Market to optimise segmentation, channels, and market coverage.
- Multi-channel alignment to better support the customer’s journey.
- Sales Force Effectiveness to optimise the skills and motivation of the sales force.
Products & Innovation
- New product/service development to promote innovation and validate the potential.
- Product Portfolio Optimisation to address gaps, non-strategic products, and extend with complementary services.
- Pricing Optimisation to realise big impacts on margins and revenue growth.
Digital Sales
- Social commerce to create and optimise your (digital) customer community.
- Personalisation and loyalty to develop the relationship with customers and suppliers for mutual benefit.
- Digital channels and sales to create and grow revenue from new services within your customer community.
Optimise Operations and Artificial Intelligence
- AI application through the most relevant AI use cases for your organisation.
- Platform modernisation to address the tech debt, enable greater agility and reduce costs.
- Enterprise Resource Planning transition to the next generation to underpin operations.
Actionable Insights
- Data and analytics strategy to leverage rich data amid the exponential growth in data and services available.
- Decision Support to equip the organisation with operational and customer insights.
- Customer Community development to enhance rich data to better engage your customers and community.
Organisation & People
- Operating Model and Organisational Design to optimise the relationship between all elements of the business.
- Process Simplification to optimise the efficiencies of greater process automation.
- Culture development to embrace the change throughout the organisation and its ecosystem.
Post Merger Integration
- Synergy realisation to bank the efficiencies and realise the growth potential (the 1+1 = 3).
- Team integration and uplift so that talent thrives in the new operating model.
- Change and communication throughout both organisations to motivate transition.
Regulatory & Compliance
- Regulatory change approach that minimises expenditure to maintain compliance.
- Policy adoption to efficiently transition to new policies and procedures.
- Standards programs to effectively adopt professional or corporate standards.
Outcomes Clarity
Accelerate short and longer term results by defining and aligning to the full potential, articulated in clear, compelling end-states. Teams align and iteratively contribute towards. Outcomes clarity enables communication and coordination throughout the organisation and its ecosystem of partners.
Optimised Benefits and Value
Accelerate by simplifying prioritisation through true benefits valuation. The most important benefits are not always financial, and target values are not always budgets. Clarity and consistency of benefits and value are key components of the transformation infrastructure.
A core, experienced and adaptive team
Being adaptive, a holistic organisational trait, improves responsiveness to customer changes and execution progress.
This is enabled by the core team who facilitate initiatives to anchor against and contribute to the outcomes and refine delivery via test-and-learn.
Govern & Drive
Help governance teams accelerate strategy execution by tightening the gap between value and product delivery through well-equipped, devolved and active governance teams.
Our role is typically framed as board advisory, governance member coaching, operating model design, strategic planning, or facilitating enterprise PMOs.
Prioritise & Sequence
Help governance teams accelerate services and products to market via clearer option analysis, product qualification and true investment valuation with transparent benefits and KPIs.
Our role typically creates or optimises business cases, investment management practices, operational planning, and tightening of pipeline disciplines.
Manage & Sustain
Help delivery teams accelerate results via programs to deliver the most valuable outcomes, typically across multiple divisions, and almost always across multiple product/service lines.
Our role is typically labelled program management, transformation office, project management or organisational change facilitation.
Adapt & Deliver
Help delivery teams accelerate through fit-for-purpose project or product delivery methodologies. An adaptive culture that translates learning into productivity and acknowledging that different teams need different rhythms.
Our role is typically labelled operating model design, digital product development, or business simplification before digitising or process automation.
