The AI adoption-value gap

Transformation · November 2026

By Matt Tibble

Government use of AI is spreading faster than the evidence that it improves services. Value depends first on risk prevention and data stewardship, then on where AI is applied, and then on what is measured. First, we need to define the gap between AI use and improved public services as a result.

Published by Capability — boutique Australian management consulting firm. Read the full article at https://capability.com.au/insights/thought-leadership/demonstrating-ai-value-government-1.