Measuring Responsiveness and Public Value

Time saved by staff becomes public value only when it improves service for the public. This article sets out how to measure responsiveness, which wider measures of public value to track, and five decisions that narrow the gap between AI use and improved services.

Published by Capability — boutique Australian management consulting firm. Read the full article at https://capability.com.au/insights/thought-leadership/demonstrating-ai-value-government-3.